FAQ

Is 14 Acres environmentally friendly?

Yes, 14 Acres has been designed from the ground up to provide a luxury eco stay experience. We run on smart building controls to preserve precious natural resources. We generate nearly 80% of our electricity via solar power, heat the buildings using inverter air-to-air and air-to-water technology from Daikin and heat our water via solar power. We source our non-consumption water from a natural well that dates back several hundred years.

How can I communicate with you before and during my stay?

We offer guest-led communications, and you can choose to communicate with us by email, web chat, WhatsApp, Facebook Messenger, SMS or Instagram messaging. We do our best to reply to all enquiries as quickly as possible, usually within 30 minutes between 8am and 11pm UK time. You can also reach us by phone, though we are much faster online! Start chatting now!

Is the 14 Acres Estate available for exclusive occupancy for my memorable trip?

Yes – We offer exclusive occupancy for groups of friends or colleagues who would like to enjoy 14 Acres on an exclusive basis. Our team is on hand to provide housekeeping each day and all the usual services. Our private chef can provide sumptuous lunch and evening meals on various cuisines to meet the needs of your event or group. We often welcome people who are celebrating notable birthdays, retirement celebrations, family reunions and more. Let 14 Acres be your private hotel experience – contact us for more information.

I’m coming for work – is there some where I can work?

Yes, we feature enterprise-grade fibre to the premises internet with a super highspeed connection to the internet and strong unlimited free Wi-Fi throughout. Each lodge offers a workspace / desk / tableand we provide international adaptors that provide UK, EU and US plugs at 240 volts and USB Charging .

Why do you need my credit card details when I booked and paid via an online travel platform?

We use your card details to pre-authorise your card the day before arrival for any in-stay consumption of wine, spa treatments, or other services during your stay. This is not a charge, just a credit reservation like when you rent a car or even fill up at the fuel pump these days. It’s automatically released after departure if not used. Doing this online facilitates a contact-free check-in experience and friction-free arrival so you can get straight on with enjoying your time in Porto when you arrive. Please note that since COVID, 14 Acres is cash-free.

I’m flying to 14 Acres – Where are your nearest airports ?

We are well served by:

  1. East MIdlands Airport – 45 minutes drive
  2. Birmingham International – 55 minute drive
  3. Luton Airport – 1 hour and 15 minutes or about 45 minutes by Train
  4. Stansted or Heathrow Airports – 1 hour and 45 minutes

How do I get to 14 Acres from London

Most guests drive and the drive time from London is round 1.5 hours.

There is a high-speed train from London St Pancras to Market Harborough station followed by a 15-minute taxi journey, but the estate is set in the countryside, and local taxis need to be booked as we are too far off the beaten track for Uber to cover us (yet).

I’m light-sensitive – do you have blackouts/room darkening shades in the rooms?

Yes – We are, too -so every bedroom at 14 acres offers blackout blinds or shutters to ensure you / your family get a good night’s sleep. please note that common areas where sofa beds may be located do NOT have blackout but may have dimout or privacy blinds, except our Cottage Lodges which do have blackout blinds throughout.

We are friends travelling together. Do you offer single beds?

All our lodges offer at least one bedroom where we can offer two single beds instead of a super king-wide 180cm double bed. Just request this on our online check-in form, and it will be waiting for you when you arrive.

Do you have an elevator / lift / step-free access?

Only the Barn is wheelchair friendly at 14 Acres as it is set on the ground floor entirely and offers step-free access. The other lodges have ground and first floors and were constructed in the late 19th century before lifts were a thing. .

Is there an iron/ironing board in my suite?

Yes – Each lodge has irons and an ironing board for your convenience during your stay.

Will I have air conditioning? / Do you have central heating?

Of course – All our lodges feature Air Conditioning and Underfloor Central Heating with individual touch screen zone controls in each room.

Do you offer early checkin?

We always offer free early check-in whenever we can, though we usually don’t know for sure until the day before arrival. If you are arriving from an overnight flight and would like a guaranteed early checkin, we can arrange this subject to availability by blocking the night before your arrival at a discount – you can add this service from our online checkin page.

Do you offer late checkout?

Yes, as we do for early arrival, this is subject to availability and we only know the day before arrival as we are lucky to be busy. To guarantee that your lodge will be available, you can also block the night after your checkout at a discount if you would like to ensure you can stay. If you do this then you can stay until 8pm.

What amenities are in the lodges ?

All our lodges feature Nespresso Coffee machines or Bean to Cup Espresso Machines, kettles with English and herbal teas. We provide Rituals bathroom products, including hand soap, shower gel, shampoo and conditioner for your stay. All our bathrooms feature heated towel rails, Air Conditioning and Central heating. All lodges have international plug adaptors (220v) 7 USB charge sockets to keep your devices juiced during your stay. All lodges feature a powerful hairdryer and a code lock safe for your valuables which is large enough for iPads / laptops etc.

What’s this about a code to get into the estate / my lodge ?

We are a keyless property in order to facilitate a seamless stay. Codes are unique to your suite and stay for ultimate security and are the only guest codes active on your suite during your stay. Housekeeping staff use individual codes, and any access is logged for ultimate security and peace of mind. Your code is also used to unlock the main gate to access the 14 acres estate . We send the code via email 7 days before arrival and again as a reminder via WhatsApp or SMS a day before arrival.

Is Breakfast included?

Yes – Breakfast provisions will be waiting in your Lodge – expect fresh milk, fresh bread, butter, cereals, jams and marmelade, as well as Coffee, Tea, Herbal Teas and more.

I have a special dietary need – what should I do?

We cater to all sorts of different culinary needs—just set yours on our online check-in form so that we can source appropriately for your stay. We can offer various alternate milks to Fresh Cow’s milk which will usually be waiting in your fridge, including Oat, Soy, Coconut, and Lactose-Free options.

Can you help with Restaurant Recommendations?

Of course. We are happy to help you with recommendations during your stay and also offer our own list of great places to consider. You will find all our current favourites on the tablet in your Lodge, which also contains instructions for the lodge and suggestions of local places to go, things to see and do and other tips and suggestions.

We are celebrating a special birthday or anniversary – can you help?

Of course. We are happy to help arrange flowers, helium balloons, champagne / chocolates etc to be waiting in your Lodge for your special person on arrival. Just let us know what you have in mind. If you have a birthday and would like a cake, we work with a local artisan cake maker who can provide a range of styles and decorations to suite your needs. Just message us after booking and we will take care of everything.

I like running / jogging – where is good to run near 14 Acres?

We have some great running routes locally.

Running from 14 Acres there is a 10K loop up the hill through Sibbertoft and on the back lane down to Clipston and then back along the Naseby road to Longhold Road and up to the entrance of the estate.

Further afield some guests have driven to the Brampton Valley Way, a disused railway line converted to a walking path and popular with runners and cyclists – you can run north to Market Harborough or South towards Northampton.

I’m travelling with my baby/toddler – what can you do to accommodate them?

We have baby cots (Hauck Dream and Play accommodating to 15kg), High Chairs, Baby Baths, and Baby listening sets to save you from having to travel with yours. Just let us know what you need via our check-in link when you are customising your stay. [MORE INFO]

What types of lodges do you offer?

At 14 Acres we offer lodges that are suited for all sorts of different groups from Couples to large multigenerational families .

Our lodges include :

  1. One bedroom cottages – perfect for Couples to relax and reconnect
  2. Two Bedroom family lodges – perfect for parents and kids to have quality time together
  3. Three Bedroom large family Lodges – perfect for holidays or trips where grandparents, their children and grand kids and all relax in comfort and luxury.

Where are your properties located?

Our properties are located in several exciting destinations, including:

What amenities can I expect?

Our homes are thoughtfully designed with:

  • Super comfy Hypnos beds and Blackout Blinds
  • Power Showers, Rituals Bathroom Products and Luxury linens / towels
  • Fully equipped kitchens and washer / dryers
  • Smart home technology and Super Fast Fibre Internet
  • Family-friendly features like Xbox, Netflix, Disney+ and popcorn machines – Eco-friendly elements, including solar power and biomass heating

Are the properties suitable for families?

Yes, our properties are family-ready and equipped with amenities such as baby facilities, games, and tablets packed with information on recommended local activities and family friendly restaurants to ensure a comfortable stay for all ages.

What does is cost to stay?

Prices vary by property, location, number of guests and time of year – Check out our prices here

How can I book?

You can book directly through our website here

What is your cancellation policy?

We offer a range of different tariffs depending upon how committed you are prepared to be – our best rates are non refundable, but we offer options for free cancellation and changes up to 30 days before arrival and in some properties also 7 day cancellation options. Note that reservations of exclusive use of the estate have a 60 before arrival cancellation policy.

Can I get local recommendations during my stay?

Absolutely! We provide personalized local tips on places to visit, where to eat, and activities to enjoy in the area. In the properties you will find a tablet loaded with our current favourites

Do you offer any special services like private chef or massage?

Yes, we aim to enhance your stay with additional services such as guided tours, private chef, massage and spa services and more including special arrangements for events like weddings or family reunions. For more details, chat with us

Are you baby friendly?

Yes! Our properties are designed with families in mind, featuring:

  • Baby amenities (Baby Cots, Baby Baths, baby plates and cutlery)
  • Stair Gates and High chairs
  • Wooden Toys

Are pets allowed in your properties?

We love pets but unfortunately our insurers are not of the same mind and so we can’t have animals come and stay. The exception to this rule is for guide dogs for the blind.

Is there parking available at your properties?

Parking availability depends on the property and location. Most homes offer private parking, while others may have nearby street parking or public garages.

  • UK – Free parking at all properties
  • Malta – Onstreeet parking – currently free – need to find a space
  • Porto – We offer private offstret paid parking – click here to reserve
  • Lisbon – We recommend you park at EMEL Chao do Loureiro – 3 mins walk – paid parking

Do you provide housekeeping services?

Yes. 14 Acres guests benefit from daily housekeeping services.

Do you offer early checkin?

We always offer free early checkin by an hour or two whenever possible subject to availability. Where guests are arriving on overnight flights and would like to checkin on arrival to take a shower and relax before starting to explore,  subject to availability, we can offer a discounted rate to block the night before arrival to offer a guaranteed early checkin so you can make the most of your trip. This service can be selected via our online checkin page and added to your account. If its not available we can usually arrange a bag drop from midday onwards whilst our housekeeping team work their magic so you can then return for checkin at 4pm.

Do you offer late checkout?

We offer late checkout for free whenever possible but usually only can confirm this the day before departure as we are lucky to receive last minute bookings. To guarantee a late departure, we can, subject to availability block the night after your stay at a discount so you can stay until 6pm to make the most of your stay or until you have to go to the airport to catch your return flight. You can set this up on the online checkin page if its available for your stay dates.

Can extra guests come and stay?

We charge on occupancy to make our properties cost effectively accessible to smaller groups, and additional guests can be added for an additional nightly cost which applies for the whole stay. You can add additional guests via our online checkin page at any time up to 24 hours before arrival.

Are Non staying guests allowed?

As a luxury provider,  often with multiple properties on the same estate or location we are governed by and operate according to hotel regulations. As a result, non staying guests are not allowed in our properties unfortunately other than by express prior written agreement.

Do I have to pay a security deposit  / damage guarantee?

No – but we do setup a preauthorisation on your credit card the day before arrival in lieu of a damage deposit. This is not a charge but a preauthorisation like when you rent a car or stay in a hotel. It is also used to charge any incidential services or consumption you may have during your stay like massage or wine.  It is automatically released upon successful completion of the turnover of the property after departure. Please note that whilst we also accept debit cards then your bank may ringfence the funds on the preauthorisation whilst it is in place which can look like a charge even though we have not made one which is why we recommend using a credit card.

Can your provide a private chef / massage / baby sitter?

Yes – we can provide these services for you – you can order them via our online checkin page before you arrive, and they are subject to availability.  Please note that due our insurance restrictions we are not able to accommodate service providers other than our own.

I’m arranging a special celebration for my love one / birthday surprise – can you help?

Yes – we can provide champagne and chocolates, helium balloons and more as an arrival surprise – you can book this via our online check in page up to 24 hours before arrival.

I have an Electric Car do you have chargers?

Certain properties have Type 2 Electric Car Chargers – all our UK Properties have them – you will need your own charge cable, and the cost of the charge will be added your account at the prevailing rates for the Kilowatts of power that are consumed during your stay.

Is Smoking Allowed?

We don’t allow smoking in any of our properties. We can provide ashtrays on request for smokers to use in the gardens of properties with a private garden.

What TV channels are available?

We provide free Netflix and Disney+ as well as streaming and ondemand channels. All our TV’s come with USB and HDMI connectors for you to connect your own devices.

How can I play music from my phone? Should I bring a speaker?

All our properties have Amazon Echo speakers with Amazon Music Unlimited for your enjoyment. You can also connect to these to stream music from your phone via Bluetooth.

I’m need to work on my trip – is there good internet available?

All our properties have the fastest available business fibre internet service possible and enterprise secure wifi.

What bed configuration choices are there? Can you provide single beds for friends travelling together?

By default all our properties offer superking double beds. We offer the ability to request 2 single beds in all our properties except in Malta where we offer single sofa beds and a family configuration in the master bedroom as the beds do not split. Likewise in the Barn in the UK only Bedroom 3 can split to 2 single beds.  Bed configuration options are set via our online checkin page  – please provide your preferences as early as possible to allow our housekeeping team to work their magic.

What is provided in the kitchens?

All our kitchens are fully equipped with oven, microwave, dishwasher, washer/ dryer, saucepans and plates and cutlery and everything you will need to cook and serve for up to the maximum occupancy of the property.  In the kitchen you will also find Salt and Pepper, Washing Up Liquid and Handsoap, Tea, Coffee and Herbal Teas, as well as dishwasher capsules and washing machine capsules.  We also provide olive oil and balsamic vinegar as well as cling film and silver foil.

Will I have air conditioning?

All our properties are fully air conditioned.

Where do I get the keys?

We don’t have any – our properties are all key free – we provide a code that is specific to you and your stay and is the only active guest code during your stay for your comfort and safety.

Can I see floor plans / room layouts?

Yes – each property listing has a full floor plan so you can reivew the layout and make sure its perfect for your needs.

Can I hold a party / wedding / event at your properties?

Unfortunately not. We are not licensed for weddings or events and we can’t accommodate them – we are very happy to host you to stay over whilst you enjoy your special event at a nearby event location and can provide suggestions for these.

Why do you need my card details when I booked and paid online at an online travel platform?

Most of the major travel booking platforms do not charge or collect local city taxes or provide facilities for the preauthorisation in lieu of a security deposit, so we need your card details to for this reason. Doing this online facilitates a contact-free check-in experience and friction-free arrival so you can get straight on with enjoying your time with us once you arrive. Please note that since COVID, all our properties are cash-free.

Do you provide a safe in your properties?

Yes all our properties have in room safes which you can use to safely store valuables during your stay. You set a code which only you know when you close the safe so please take care to make sure its one you can remember as we don’t have any backup / master code!